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Complaints
 

PETCO Employees Speak

Direct Quotes in Letters to PETA From Current or Former PETCO Employees

March 24, 2005

Store #474

Grapevine, Texas

A former PETCO employee told PETA that (s)he saw coworkers neglect animals “all the time” and cause animals to suffer “horrible deaths” at this store during his or her employment. Sick animals arrived at the store sick and were deprived of food.

March 23, 2005

Unknown store number

South Carolina

A former PETCO employee contacted PETA to report having found dead frogs on display.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

March 13, 2005

Store #1770

Howell, N.J.

A former employee told PETA that a groomer still employed at this store was “abusive” to the dogs she groomed.

The groomer was seen “ripping” a comb through one dog’s coat, causing the animal to “shriek” in pain. She was also heard cursing at the animal.

The PETCO district manager who oversees the store was reportedly aware of the situation but didn’t take appropriate action.

March 03, 2005

Store #1842

Johnstown, Pa.

A former employee told PETA that a groomer still employed at this store “would pull [dogs’] legs and tails” while they were in her charge.

The complainant expressed concern to the groomer about dogs’ screaming in pain under a high-pressure blow dryer, only to be told that “time is money.”

Grooming tables were “inhumane” and “would hang” any dog who jumped from them.

The store manager who was notified of the situation was unresponsive.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

Store #588

Burbank, Calif.

A former employee told PETA that a coworker had “taken” young hamsters from this store and fed them to his snake, as well as drowning a hamster in the store with a manager’s knowledge.

The store manager who was notified of the situation told the complainant to “keep [your] mouth shut.”

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

March 01, 2005

Store #922

Costa Mesa, Calif.

A former employee told PETA that (s)he was reprimanded for providing animals with more than the “bare minimum” of care during his or her time of employment at this store.

Animals were kept on improper substrates and in enclosures with improper temperatures and humidity levels.

Reptiles, amphibians, and fish were kept in overcrowded tanks, “which resulted in [high] mortality rates and disease.”

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 25, 2005

Store #609

Duluth, Minn.

A former PETCO employee told PETA that a bird who had arrived at this store with a broken leg later died during the complainant’s employment.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 23, 2005

Store #608

Richfield, Minn.

A former PETCO employee—who left PETCO because “half the animals that come in there die”—told PETA that (s)he found animals suffering from wet tail, mite infestations, and respiratory infections “daily” during his or her employment at this store. Sick mice and rats “rarely” received veterinary care and were, instead, left in a back room to die. “Half of the hamsters” at the store died “within 48 hours” of arriving from a supplier. “Every time” the complainant notified the store manager about an obviously ill animal, the manager reportedly responded, “What am I supposed to do about it?” and walked away.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

Store #362

Chico, Calif.

A former PETCO employee told PETA that four dead finches were left in this store’s back room for at least two days during his or her employment. A rabbit who was nursing a litter was kept in a wire-bottomed cage in the back room. A tank of snakes was being kept immediately below the rabbits’ enclosure, and the mother rabbit appeared “terrified.”

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.


February 21, 2005

Store #796

Wallingford, Conn.

A former PETCO employee contacted PETA to report having routinely found guinea pigs on display without water. Three dead fish were also on display. An employee and the store manager who were notified of the situation were both unresponsive.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 18, 2005

Stores #1756, #1755, and #1753

Kendall, West Palm Beach, and Tamarac, Fla.

A former PETCO manager told PETA that small animals who had escaped enclosures were trapped with glue paper and then beaten to death with screwdrivers, fed to other animals while still alive, or—as ordered by the general manager—thrown into the garbage while still alive.

Fish were “constantly … in the process of dying” while on display. Some were placed into the freezer to die, while others were left to “suffocate on a countertop.” Dying fish were also left to be “eaten alive” by tankmates.

Sick and injured animals were “often” denied veterinary care and left in the back room to die. Rats and hamsters were found there cannibalizing their litters.

Reptiles and amphibians on display were not fed for weeks. Tortoises were kept in overcrowded and filthy tanks. A reptile tank was found to contain “piles and piles” of feces and maggots.

The PETCO official responsible for coordinating proper care for animals in the stores “rarely” returned calls regarding “urgent” animal care issues and “frequently missed or overlooked large problems” with animal care during his rare visits.

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 17, 2005

Store #1838

Washington, Pa.

A former PETCO employee—who left this store because “the general manager … did not care about the animals” there—told PETA that it was a “shame” that PETCO “cannot [provide] … proper care [for] animals.” Sick and injured animals were found daily during the complainant’s time of employment. Animals arrived to the store dead and reptiles were “left to suffer” with inadequate food and dirty water. The store manager did not take the complainant’s concerns about animals seriously. The complainant wrote that (s)he wishes that “PETCO did not sell animals.”

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 16, 2005

Store #1838

Washington, Pa.

A PETCO employee told PETA that (s)he was “in shock” about how “poorly” animals were treated in this store. “Most” of the animals on display were ill. Two dozen dead snails were found on display and covered in mold. The store manager who was notified of the situation “just shrugged his shoulders.” Finches were beaten, and their feathers were plucked out by employees after they were caught. One bird “was so badly beaten that [the animal] was placed in the back room to die.”


Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

February 12, 2005

Store #261

Salem, Ore.

A PETCO employee contacted PETA to report that animals being deprived of food and water were dying in this store. Coworkers who were asked to help the animals stated that the store was “trying to cut food costs.”

Note: PETCO has been made aware of this complaint; we hope to make PETCO’s response available online soon.

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